When will my order arrive?
International orders are shipped by First Class International Mail or Global Priority Mail (depending on the weight & size of items ordered). Transit times vary greatly depending on a country's distance from the United States and the efficiency of customs and the post office in the receiving country. In general, you can expect your package to take at least 2 to 3 weeks to arrive after we ship it out, possibly significantly longer. Please plan accordingly.
Please note that due to extended transit times for international packages, the earliest that an international package will be considered lost by the US postal service and our insurance carrier is 45 days from the date of shipment. If your international shipment has not arrived after 45 days, please notify us as soon as possible after 45 days have passed. No lost package claims will be accepted more than 60 days after the package has shipped.
Will I have to pay duties/tariffs on this order?
Many countries charge import taxes or customs duties on imported goods as part of the customs clearance process - in some countries, the import taxes & duties are very steep. Tax rates and laws vary greatly from country to country and The Pagan Witch cannot provide information about the duties that may be charged by your specific country. These taxes and fees are not included in the amount paid to The Pagan Witch. You are personally responsible for any duties, tariffs, and fees imposed by your country for importing products.
The Pagan Witch will not refund or replace orders that are delayed, confiscated or destroyed by customs due to a customer's failure to pay import taxes & duties. If you are unsure about the rates & policies in your country, avoid unpleasant surprises by checking with the customs department in your country before you place an order.
Please do not ask us to mark an order as a gift or falsify values on your customs form to get out of paying taxes and duties. Requests to do this will not be honored. It is a crime under 13 U.S.C. § 305: US Code - Section 305 to falsify information on export documents and can result not only in the loss of our ability to ship orders internationally but also steep fines and jail time for us and possible fines and prosecution for the recipient as well.
Will my order make it through customs?
Due to vast differences in customs laws from country to country, The Pagan Witch cannot provide information about customs restrictions for any particular location. Many countries have restrictions on importing herbs, knives, precious metals, and other products. The customer is responsible for ensuring that all items ordered can be legally imported into his/her country.
The Pagan Witch will not refund or replace orders that are delayed, confiscated or destroyed by customs due to violations of import policies. If you are unsure about the customs policies in your country, avoid unpleasant surprises by checking with the customs department in your country before you place an order.
Do you ship to my country?
Please create an account by clicking the "Account" link at the top right-hand side of our site. During signup, we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, we, unfortunately, cannot ship to your country at this time.
What are my payment choices for an international order?
For most international orders, we accept PayPal only. Additional details on our payment methods are available on our Payment Processing information page. Please do NOT attempt to use a credit/debit card on the checkout page for international orders. If you are paying for an international order by credit/debit card, you must choose PayPal as the payment method during checkout. Please note that we will not ship your order until we receive payment from you.
Orders shipping to Puerto Rico, US territories and military APO/FPO addresses are considered US orders and can be paid using Visa, MasterCard, Discover, American Express and PayPal Express.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Most international orders ship within 2 to 4 business days after payment is received. Orders paid by international money order will ship 1 to 2 business days after the payment clears, which is typically 10 business days after the funds are received & deposited.
Discreet Shipping Policy
We understand that many of our customers would prefer to not receive packages that scream "I am buying Pagan and Wiccan supplies". Many of our customers are non-pagans and even those who are out of the broom closet may have neighbors or delivery people who are less than understanding about pagan faiths. For that reason, we use plain discreet shipping for your privacy. Orders are shipped in unmarked boxes and/or post-office-provided Priority Mail shipping boxes (depending on the size & shape of the items ordered). With few exceptions (see below), our packages do not have our company name or logo on the outside of the package. If your package is shipping to a United States address using standard shipping (not Express Mail), all that is on our shipping labels and boxes is your name & address, our company initials (TMC LLC.) and our return address.
Exceptions to this policy:
1) International Packages - We are required to disclose our company name and the package contents on customs documentation for international packages, so we regrettably cannot offer discreet labeling on packages shipping outside of the United States or to military APO/FPO addresses.
2) Express Mail (Overnight Shipping) - Packages shipped using Express Mail will have our company name on the Express Mail package documentation.