The Pagan Witch
Ency. of Crystals (hall)
First established in 2014, The Pagan Witch is a leading online provider of metaphysical products that also oversees a thriving digital community. Though we focus on the Pagan and Wiccan communities, we carry a wide variety of goods, including incense, candles, and Celtic & fairy jewellery, that appeal to pagans & non-pagans alike. We even have customers in non-pagan churches that come to us for incense and unadorned chalices because they have found our prices, product quality, and customer service to be better than those of companies that cater to their own particular faiths.
Our goals are simple:
To provide a wide variety of high-quality Pagan, Wiccan & "new age" products to our customers. From jewellery and books to ritual supplies and home decor, we take pride in offering thousands of products to our customers. Our hope is to give our customers a one-stop shop for all of their ritual & metaphysical needs. We source our products from a wide variety of artists and vendors to provide a unique shopping experience. Apart from certain jewellery items noted on the site as custom orders, all of our products are kept in stock in our large warehouse.
To offer fair & affordable pricing. We know that people are always looking for ways to save money, particularly in today's difficult economy. Many products in the new age market are not readily available in standard stores and if you have been browsing the Pagan & Wiccan market you have no doubt seen that many stores use this as an opportunity to overprice their offerings. We offer our products at the most affordable prices we can, with most of our items discounted as much as 15% off of manufacturer suggested retail prices. We choose to discount across the board so that everyone gets discount prices on every order instead of only giving price breaks to the hearty souls who scour the web for coupons and promotion codes.
To provide a discreet shopping experience. We understand that many of our customers would prefer not to receive packages that scream "I am buying Pagan and Wiccan supplies" ... even those who are out of the broom closet may have neighbours or delivery people who are less than understanding about pagan faiths. For that reason, our company name and logo will not appear on your package. If your package is shipping to a United States address, all that is on our shipping labels and boxes is your address, our company initials, and our return address. [Please note that we are required to disclose our name and the package contents on customs documentation for international packages, so we regrettably cannot offer discreet labelling on packages shipping outside of the United States or to military APO/FPO addresses.]
To provide a safe & secure shopping venue. We have SSL secure checkout. Once your order is processed, any credit card information is removed from our records. All orders are checked to ensure that the billing information provided on the order is a match against the credit card information on file with the bank (or, for PayPal orders, that the order is shipping to a confirmed address on the PayPal account).
To protect the privacy of our customers. We never sell your contact information to outside companies and we will never call you unless there is a problem with your order. We do not send catalogues or advertisements to your physical mailing address. Unless you sign up for our newsletter, your e-mail address will only be used to send communication specifically related to orders placed on the site.
We thank you for visiting The Pagan Witch and hope that you enjoy your shopping experience!
The Pagan Witch
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my shipments?
- My order never arrived
- An item is missing from my shipment
- When will my backorder arrive?
We try to keep the inventory availability on our website in sync with actual inventory, but occasionally inventory errors or other conditions result in an item being out of stock when we attempt to process an order. If this happens and we cannot fulfill the item within 3 - 5 business days, we will cancel the item from the order.
- How do I create an account?
1) Click the "Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
- How do I edit Account information?
Click the "Account" link at the top right-hand side of our site to edit your account information.
- How much is my shipping?
Shipping is automatically calculated based on the package destination and the weight of items in your order. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices prior to entering your payment information.
- I forgot my password
Click the "Account" link at the top right-hand side of our site. Under the login box, you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
- How do I return my product?
Please click here for more information on returning an item.
- I received the wrong product
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
- What is your return policy?
Please click here to view our returns policy.
- When will my order ship?
Most orders ship out from our warehouse within 1 to 3 business days of the date the order is received (or, for orders paid by money order/cashier's check, within 5 business days after payment is received and processed). During peak order periods (typically around Sabbats), high order volumes may add delays of 2 to 4 additional business days. Our system sends an automated shipping confirmation e-mail at the time of shipment so that you know your package is on its way. All orders ship from our Massachusetts warehouse facility.
After placing an order, you may click the "Account" link at the top right-hand side of our site to track the status of your orders.
- When will my order arrive?
International orders are shipped by First Class International Mail or Global Priority Mail (depending on the weight & size of items ordered). Transit times vary greatly depending on a country's distance from the United States and the efficiency of customs and the post office in the receiving country. In general, you can expect your package to take at least 2 to 3 weeks to arrive after we ship it out, possibly significantly longer. Please plan accordingly.
Please note that due to extended transit times for international packages, the earliest that an international package will be considered lost by the US postal service and our insurance carrier is 45 days from the date of shipment. If your international shipment has not arrived after 45 days, please notify us as soon as possible after 45 days have passed. No lost package claims will be accepted more than 60 days after the package has shipped.
- Will I have to pay duties/tariffs on this order?
Many countries charge import taxes or customs duties on imported goods as part of the customs clearance process - in some countries, the import taxes & duties are very steep. Tax rates and laws vary greatly from country to country and The Pagan Witch cannot provide information about the duties that may be charged by your specific country. These taxes and fees are not included in the amount paid to The Pagan Witch. You are personally responsible for any duties, tariffs, and fees imposed by your country for importing products.
The Pagan Witch will not refund or replace orders that are delayed, confiscated or destroyed by customs due to a customer's failure to pay import taxes & duties. If you are unsure about the rates & policies in your country, avoid unpleasant surprises by checking with the customs department in your country before you place an order.
Please do not ask us to mark an order as a gift or falsify values on your customs form to get out of paying taxes and duties. Requests to do this will not be honored. It is a crime under 13 U.S.C. § 305: US Code - Section 305 to falsify information on export documents and can result not only in the loss of our ability to ship orders internationally but also steep fines and jail time for us and possible fines and prosecution for the recipient as well.
- Will my order make it through customs?
Due to vast differences in customs laws from country to country, The Pagan Witch cannot provide information about customs restrictions for any particular location. Many countries have restrictions on importing herbs, knives, precious metals, and other products. The customer is responsible for ensuring that all items ordered can be legally imported into his/her country.
The Pagan Witch will not refund or replace orders that are delayed, confiscated or destroyed by customs due to violations of import policies. If you are unsure about the customs policies in your country, avoid unpleasant surprises by checking with the customs department in your country before you place an order.
- Do you ship to my country?
Please create an account by clicking the "Account" link at the top right-hand side of our site. During signup, we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, we, unfortunately, cannot ship to your country at this time.
- What are my payment choices for an international order?
For most international orders, we accept PayPal only. Additional details on our payment methods are available on our Payment Processing information page. Please do NOT attempt to use a credit/debit card on the checkout page for international orders. If you are paying for an international order by credit/debit card, you must choose PayPal as the payment method during checkout. Please note that we will not ship your order until we receive payment from you.
Orders shipping to Puerto Rico, US territories and military APO/FPO addresses are considered US orders and can be paid using Visa, MasterCard, Discover, American Express and PayPal Express.
- When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Most international orders ship within 2 to 4 business days after payment is received. Orders paid by international money order will ship 1 to 2 business days after the payment clears, which is typically 10 business days after the funds are received & deposited.
- What is your return policy?
Please click here to view our returns policy.
- Discreet Shipping Policy
We understand that many of our customers would prefer to not receive packages that scream "I am buying Pagan and Wiccan supplies". Many of our customers are non-pagans and even those who are out of the broom closet may have neighbors or delivery people who are less than understanding about pagan faiths. For that reason, we use plain discreet shipping for your privacy. Orders are shipped in unmarked boxes and/or post-office-provided Priority Mail shipping boxes (depending on the size & shape of the items ordered). With few exceptions (see below), our packages do not have our company name or logo on the outside of the package. If your package is shipping to a United States address using standard shipping (not Express Mail), all that is on our shipping labels and boxes is your name & address, our company initials (TMC LLC.) and our return address.
- Exceptions to this policy:
1) International Packages - We are required to disclose our company name and the package contents on customs documentation for international packages, so we regrettably cannot offer discreet labeling on packages shipping outside of the United States or to military APO/FPO addresses.
2) Express Mail (Overnight Shipping) - Packages shipped using Express Mail will have our company name on the Express Mail package documentation.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
- Do I have to pay sales tax?
You only have to pay sales tax if your order is shipping to Massachusetts. The current Massachusetts sales tax rate is 6.25%.
- I have a question on my charges
Click the "Account" link at the top right-hand side of our site to review your orders and compare the order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
- I need a copy of my receipt/invoice
Click the "Account" link at the top right-hand side of our site to view and print invoices.
- When will my credit appear on Account?
Credits usually take 5-7 business days from the time we receive your item(s).
- When will my credit card be charged?
Your credit card will be charged when your package is shipped.
If you are paying by credit card, a credit card pre-authorization will be placed at the time you submit your order to ensure that the card is valid and that funds are available. Your bank may place a temporary hold on funds at that time in anticipation of receiving the charge. The funds are then "captured" (charged) when the order is shipped.
Please Note: If you attempt to place an order using billing information that does not match the cardholder information on file with your bank and the pre-authorization fails due to an address verification system (AVS) failure, it is possible that your bank will place a temporary hold on funds even though the transaction does not go through. Unfortunately, we have no control over this. The temporary hold will be released by your bank in the timeframe specified in your cardholder agreement. To prevent this, please be sure that the billing information provided is an exact match (name and complete address) to the card information on file with your bank.
- How do I get a coupon or promotion code?
We know that people are always looking for ways to save money, particularly in today's difficult economy. Many products in the new age market are not readily available in standard stores and if you have been browsing the Pagan & Wiccan market you have no doubt seen that many stores use this as an opportunity to overprice their offerings. We offer our products at the most affordable prices we can, with most of our items discounted as much as 15% off of manufacturer suggested retail prices. We choose to discount across the board so that everyone gets discount prices on every order instead of only giving price breaks to the hearty souls who scour the web for coupons and promotion codes.
On the rare occasions when we do offer a special coupon promotion, the promotion will typically be announced on The Pagan Witch Facebook page, via Twitter, and via e-mail to customers who have signed up for our Online Mailing List.
- How do I buy/redeem a gift certificate?
The Pagan Witch does not offer gift certificates at this time.
- How do I find a specific product on the website?
To find the product(s) you are looking for, you may:
1) Use the navigation menu on the upper left side of the website to browse our product departments;
2) Type a keyword into the SEARCH box in the upper right section of the website;
3) View an alphabetical listing of all products currently offered on The Pagan Witch website.
If you have any trouble locating a product, feel free to contact customer service for assistance.
- How do I navigate The Pagan Witch website?
To navigate this website, simply click on a Product Department you might be interested in. Departments are listed on the upper left side of the website. You may also type a keyword into the SEARCH box to quickly find a specific product. To quickly view a listing of all products or all departments (including sub-departments), you may use the Product Index and Category Index links at the bottom of any page on our site.
If you have any trouble locating a product, feel free to contact customer service for assistance.
- How do I use a coupon or promotion code?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart, you will see a box where you may enter your coupon code/promotion code.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Pagan Witch. The collective work includes works that are licensed to The Pagan Witch Copyright 2017, The Pagan Witch ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Pagan Witch or purchasing The Pagan Witch products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Pagan Witch. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by The Pagan Witch in writing. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of The Pagan Witch used in the site (including the name "The Pagan Witch") are trademarks or registered trademarks of The Pagan Witch.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Pagan Witch disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Pagan Witch does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Pagan Witch does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
The Pagan Witch shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Pagan Witch has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Use Disclaimer
Pursuant to the current United States Postal Service regulations and other State and Federal laws, The Pagan Witch is unable to make any claims as to the effectiveness of the products sold on this site for medicinal, health, magickal or occult purposes. The information provided for your reference originates from the historical and/or traditional uses of these products. Neither the information provided nor the products sold should be used as a substitute for competent medical care. None of our products should be considered effective against medically diagnosed diseases. All items on the site are sold as curios only - none of our supplies have any magickal ability of their own. Remember, the magick is in YOU.
DO NOT ingest ANY of our products, they are NOT to be taken internally.
The Pagan Witch is NOT responsible for misuse of our products. Be sure to keep all incense, oils, and other potentially dangerous items away from children and pets. Herbs, oils, resins and related organic and synthetic based products are intended for RELIGIOUS PURPOSES ONLY. Products sold from this site should not be orally ingested, sniffed, injected, smoked, or otherwise taken internally. Upon consumption, damaging side effects or intoxications may occur. We will not take any responsibility for an individual's personal decision to use our products in an illegal or damaging way. By placing your order with us, you, the customer, assume full responsibility for the use or misuse of our products.
Candles, incense, and charcoal should only be burned inappropriate sturdy holders on a stable and heat-resistant surface. Always keep burning items within your sight. Completely extinguish burning charcoal, incense and candles before leaving a room or going to sleep. Never burn items on or near anything flammable, including but not limited to drapes, bedding, carpets, and paper. Burning candles, incense & charcoal should be kept at least 3 feet away from anything that can burn. Do not place burning items where they can be knocked over by children, pets, or others. Keep burning items away from drafts, vents, ceiling vents and air currents that could blow papers, draperies or other lightweight items into the flame.
It is the responsibility of the buyer to ascertain and obey all applicable local, state, and federal laws in regard to purchasing, possession, and use of any item on this site. By placing an order, the buyer represents that the products ordered will be used in a lawful and responsible manner.
Legal Notice Regarding The Purchase Of Athames, Bolines and Ritual Knives
The Pagan Witch only sells knives, also known as ritual athames and bolines, to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. Your purchase of an athame from The Pagan Witch. by telephone, by mail, by fax, over the internet or in person, legally binds you and your heirs, assigns, transferees, and personal representatives as follows:
When you order and purchase an athame from The Pagan Witch, you represent that you are of legal age to purchase the merchandise ordered and that the merchandise can be purchased and owned in your country, state, county, and/or city of residence. By offering athames for sale, The Pagan Witch does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. It is YOUR responsibility as the buyer to check your local laws.
Athames may be dangerous or even deadly if used improperly, negligently, and/or illegally. When you purchase an athame from The Pagan Witch, you agree that you will use the purchased merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and common sense. You further agree that you will train and supervise minors in the use of the athame and that you will take such steps as may be reasonably necessary or required by applicable law to keep the athame out of the hands of minors and untrained and/or immature individuals.
When you purchase an athame from The Pagan Witch, you agree to assume all risks related to and/or arising from your ownership and use of the athame and agree to indemnify and hold The Pagan Witch harmless from any and all claims brought by any person or entity against The Pagan Witch related to and/or arising from your ownership and/or use of the athame.
We accept returns within 10 days of the day your order is delivered (based on shipper delivery confirmation information). We do not accept returns of body pierced jewellery (earrings, naval rings and the like), items that can be tampered with (oils, perfumes, herbs, bath items, etc.), books, or sealed items that have already been opened. Returned items must be unopened, unused, and in saleable condition with all original parts, documentation, and packaging. You are responsible for all shipping costs (both the shipping that you paid to get the order and any shipping to return items).
All returns must be pre-authorized and accompanied by a Return Merchandise Authorization number (RMA number). To request a return authorization, please contact our Returns Department via e-mail at firstname.lastname@example.org or using our Contact page within 5 business days of receiving your order. Please be sure to explain the reason for your return and what items are being returned to us. We will respond with an RMA number that you must write on the outside of your return package. Unauthorized returns will not be accepted.
All returns are subject to a 10% restocking fee. Refunds will be made in the original form of payment for credit card/PayPal orders. For orders paid using offline money orders or cashier's checks, any refund will be in the form of a store credit. Refunds are generally made within 3 to 5 business days after we receive the return and confirm that the items are still in new, unused condition.
Undeliverable, Unclaimed & Refused Packages
If your order is returned to us as unclaimed, refused, or rejected, or if a package cannot be delivered because the shipping address you provided at the time of your order was incorrect, we will deduct the original shipping costs, any return shipping fees charged to us by the shipping company, and a 20% unauthorized return processing fee from any refund amount. If you request that we re-ship a previously undeliverable order, we will only do so after you pay for additional shipping fees to cover the repeat outbound shipment.
In the event that a product is mistakenly listed at an incorrect price, The Pagan Witch reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Pagan Witch reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Pagan Witch. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Pagan Witch without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
The Pagan Witch. may deliver notice to you by means of e-mail, a general notice on the site, or by another reliable method to the address you have provided to The Pagan Witch.
Your use of this site shall be governed in all respects by the laws of the United Kingdom of Great Britain and Northern Ireland, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Pagan Witch products) shall be in the courts of the United Kingdom of Great Britain and Northern Ireland. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Pagan Witch products) must be commenced within one (1) year after the claim or cause of action arises. The Pagan Witch's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Pagan Witch may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Pagan Witch or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
The Pagan Witch. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Pagan Witch is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Pagan Witch reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Pagan Witch in its sole discretion.
You agree to indemnify, defend, and hold harmless The Pagan Witch., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, The Pagan Witch. may link to sites operated by third parties. However, even if the third party is affiliated with The Pagan Witch., The Pagan Witch. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Pagan Witch. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Pagan Witch seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites, it links to as well (including if a specific link does not work).
Mediumship Readings, Healings, and Reiki
The mediums, energy healers, and spiritual and life coaches here are no substitute for professional medical, legal, financial, or psychological help. We do not condone or advise drug use as a substitute for medical or psychological help, nor do we support anyone in the group that gives that advice. We are not responsible for other mediums and/or energy healers. Results are not guaranteed. No one should expect a 100% accurate reading from anyone. Mediums all have off days in their channeling, and not even the most seasoned medium is perfect.
If you are getting a free reading or a reading from a practicing medium: If you're getting a free reading or healing or getting a reading from a practicing medium, please know that the medium or energy healer is most likely not a seasoned medium or healer and is practicing on their skills. When you help a reader to improve their skills at no cost but for your time, you are the equivalent of a teacher even though you may not feel you are teaching. However, you indeed are because the reader is learning how to work with another individual. This is a mutually beneficial program, the sitter gets insights or communication often for no cost and the reader gets to advance their gifts and knowledge. There are no guarantees that what the reader says will be accurate. Also, since the practicing mediums do not have a set schedule, the wait time may vary.
Questions about the Terms of Service should be sent to us at email@example.com.
If you are ordering one of our Free plus s/h items, stock is subject to demand and supplier stock levels which is out of our hands. Delivery may also take between 6 - 8 weeks again depending on demand, supplier stock levels, public holidays etc.
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